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Customer Service

Who are

We are first and foremost locksmiths who have first hand experience of the products which we have selected for our site, because we have sold them and what is more we have fitted them over the last seventeen years.

For the consumer where there is a choice of products with the same function manufactured by several different manufacturers, we have chosen for you the one which we feel is the most user friendly and the one you can rely on. However we can against a special enquiry supply most things even if not on the site. Send us an enquiry. Our database of over 2000 trade customers has meant that over the years we have supplied a wide range of products right across the security spectrum. It is from this experience that we have created our catalogue. We have retail shops in Barnet and Hemel Hempstead Hertfordshire and you are welcome to visit us to discuss your requirements. Alternatively call our helpline for advice 020 8275 2620

Are Our Prices Competitive?

We discount the manufacturers list prices on our consumer site, and even when the delivery charge is included you will not pay extra for the privilege of shopping on the internet.

And what's more, professional advice in included in the price.

Delivery Charges

We supply the mainland UK only, although we would be pleased to quote additional rates for other destinations.

Delivery Charges are included at the time of purchase. In the case of safes the cost of delivery to GROUND FLOOR level is included in the price, although at "Basket" stage the delivery charge is shown as Nil. For deliveries to first floor, by lift or in difficult circumstances please contact us by phone for a quote.

What are my payment options?

You may pay by credit or debit card via WorldPay - a secure bank approved payment solution provider. The following cards are accepted: Visa, Mastercard, Delta, Switch and Connect. The process offers maximum security for your credit card details at all times.

For millions of people around the world, WorldPay is the way to pay - trusted and secure.

An important part of the The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

Returns Policy

See our Terms and Conditions for details.

Order and Advice Hot Line

Our Order Hot Line (020 8275 2620) is available to deal with all matters relating to your order, both before and after the event. Our Advice Hot Line is intended to give both consumer and trade customers product advice. These Hot Lines are open during office hours: Monday to Friday 08.00 am to 18.00pm and Saturday 08.00 am to 17.00 pm. Or send us an e-mail and we will contact you on the first opportunity.


Most of our stock range is available from several sources so we would not normally expect any problems with availability. However, we will advise you immediately of any problems with your order by e-mail or telephone.

Contact Us

All matters relating to products, including advice and availability - whether or not they are featured on this site - email:

Processing of orders:

Account Queries for accounts customers:

Fax for all departments: 020 8441 8340
Barnet Lock Centre Ltd
212 High Street
Herts EN5 5SZ

Hemel Lock Centre
39 Market Square
Hemel Hempstead
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